Privacy And Policy

Positive Space Allied Health, referred to as ‘we,’ ‘us,’ or ‘our,’ is committed to protecting the privacy of our clients and ensuring the security of their personal information. When we refer to ‘clients’ or ‘you,’ we address the child or young person and their legal guardian. This Privacy Policy outlines how we collect, use, disclose, and protect personal information under relevant privacy laws, including the Privacy Act 1988, and the Australian Privacy Principles 2014.

1. Information We Collect:

We may collect the following types of personal information from our clients and other individuals associated with our services:

·         Names, dates of birth, genders, addresses, and contact details.

·         NDIS details.

·         Health and diagnosis-related information.

·         Financial information for billing and payment purposes.

·         Other information relevant to service provision.

2. Purpose of Collection:

We collect personal information for the following purposes:

·        To provide services and support to our clients.

·        To communicate with participants, their families, and relevant NDIS agencies.

·        For administrative purposes.

·        To ensure participant safety and well-being.

·        To meet legal and regulatory obligations.

·     To liaise with other professionals, and work with other service providers in relation to the care of our  clients.

3. Use of Information:

We may use personal information for the above purposes and as otherwise permitted or required by law. We will not use personal information for any unrelated purposes without obtaining consent.

4. Disclosure of Information:

We may share personal information with third parties, including NDIS agencies, service providers, and healthcare professionals, only as necessary to provide our services or as required by law, and permitted by the Act. We will obtain consent or ensure legal authority before sharing sensitive information.

5. Data Security:

We have implemented reasonable security measures to protect personal information from unauthorized access, disclosure, alteration, loss, misuses, or destruction. These measures include access controls procedures, a practice management software system that is fortified with robust security measures and advanced encryption, physical security, and staff trainings on data security management.

6. Data Retention:

We will retain personal information only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal requirements. We will permanently dispose of or de-identify the information that is within our possession or control and is no longer required for the purpose for which it was collected unless required by Australian law, a court or tribunal order, or any other legal obligation to retain the information.

7. Access and Correction:

Our clients have the right to access their personal information held by us and request corrections or updates subject to certain legal exceptions which are set out in Australian Privacy Principle 12 “Access to Personal Information”. We may refuse access to information based on the exemptions outlined in the Act:

·      If there is a reasonable belief that granting access would present a serious threat to the life, health, or safety of any individual, or to public health or safety.

·       If providing access would unreasonably impact the privacy of other individuals.

·       When denying access is required or authorized by an Australian law or by a court or  tribunal order.

8. Website 

This Privacy Policy applies to your usage of our website and its facilities. When you use our website, we do not seek to identify you as an individual user, and we will not gather personal information about you unless you explicitly provide it through a general inquiry or our contact information.

9. Third party websites 

We may establish links to third-party websites. Please note that we are not accountable for the content or privacy practices utilized by websites linked from our site.

10. Complaints and Concerns:

We are dedicated to safeguarding your privacy, and any unauthorized disclosure or access to personal information will be considered a serious breach of this policy. If you have concerns, would like to provide feedback, or raise a complaint, please first contact Positive Space Allied Health and we will make every effort to resolve the issue.

11. Changes to Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and the date of the last update will be revised accordingly.

12. Contact Information:

For inquiries or concerns related to privacy matters, please contact us at:

Positive Space Allied Health

ABN: 69 468 662 409

Phone Number – 041 3712 261

Email Address – contact@positivespace.com.au

By using our services, you consent to collecting and using your personal information as outlined in this Privacy Policy.